What we measure

The index is a weighted composite of eight categories, each independently scored across every tracked agent provider. Weights reflect how directly a category affects conversion.

Weight 10%
Brand awareness
Can agents recognise you exist?

Measures how often and how accurately leading agents mention your brand in unprompted research and comparison tasks.

Weight 15%
Discovery
Will they pick you?

How well agents discover, shortlist and recommend your product when a user asks for a solution in your category.

Weight 15%
Information retrieval
Can they read your site?

Quality of structured data, semantics and navigability for agents extracting pricing, specs and policies.

Weight 15%
Market ranking
Where do you sit in the lineup?

Your relative placement vs. competitors when agents produce ranked lists for buyers in your market.

Weight 15%
Accuracy
Do they tell the truth about you?

How often agents report correct pricing, features, availability and policies, and how often they hallucinate.

Weight 15%
Task completion
Can an agent complete a task on behalf of a user?

Whether an agent can carry out a delegated interaction end-to-end: a primary call-to-action is exposed, the destination is reachable without a login wall, no bot-challenge blocks the first step, and the service signals support for agent-friendly auth.

Weight 10%
Delegated access
Do you let agents in, safely?

Availability of scoped auth (OIDC, API keys, MCP), rate limits, and tooling for delegated agent sessions.

Weight 5%
Contact & communication
Can an agent reach a human?

Whether an agent acting on a user’s behalf can find a way to contact or communicate with the business: contact page, support email, live chat, phone, help hub, or a social profile it can DM.