Session cb9fc327
Provider: Gemini • Model: gemini-3.8-flash • Category: accuracy • Score: 69.8 (OK)
Rubric evidence
The SSO list (Google, Microsoft, Okta) is quoted from the site and is plausibly correct. On individual access to Enterprise, the agent said "not stated" and inferred a team-wide model, which likely misses an explicit answer on the pricing page. The transcript text is truncated, so I couldn't verify either point.
- 2026-10-03T09:58:56.500444+00:00 · tool_call · navigate
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- 2026-10-03T09:59:02.483156+00:00 · tool_call · get_page_text
{ "step": { "ts": "2026-10-03T09:59:01.522Z", "kind": "tool_call", "name": "get_page_text", "input": {} }, "stepIndex": 2 } - 2026-10-03T09:59:02.868837+00:00 · tool_result · get_page_text
{ "step": { "ts": "2026-10-03T09:59:01.540Z", "kind": "tool_result", "name": "get_page_text", "text": "Four/Four Use cases Features Pricing Integrations Case studies Resources Partners Contact Sign up Log in DISCOVER WHAT MATTERS Meet your single source of truth for customer research. Start your free trial Or get a demo // SEE HOW TEAMS LIKE YOURS ARE TRANSFORMING CUSTOMER RESEARCH. Four/Four analyses every channel, providing the evidence you need to shape strategy, drive growth, and make your business thrive. “Four/Four is now the go-to system for evidence-based decision-making at HG Insights. It’s fundamentally changed how we set product priorities, drive growth, and proactively manage customer risk.” “Four/Four helps us get a better finger on the pulse of competitor intel and user insights” “We create PRDs in one minute from 250 customer conversations.” “We’re able to analyse hundreds of calls quickly, 100x’ing our insights coverage.” // SEE WHAT TEAMS LIKE YOURS ARE ACHIEVING. HG Insights HG Insights accelerates revenue strategy and product innovation with Four/Four, unlocking unified customer intelligence and cohort growth View case study Aptem How Aptem unifies customer feedback and accelerates insight-driven product decisions with Four/Four View case study B2B Marketing How B2B Marketing transformed content strategy, customer research, and product development with Four/Four View case study Databox How Databox uses Four/Four to turn messy customer conversations into actionable insights and drive smarter product iterations View case study eduMe How eduMe uses Four/Four to turn scattered customer feedback into data-driven product decisions View case study // STOP LAGGING. START LEADING. Spend less time digging through feedback and more time on maximising revenue impact. Save hundreds of hours gathering and interpreting feedback. Move beyond anecdotes from commercial teams. Unlock every channel from across your business. Turn feedback into business decisions. Deliver features right first time. Improve symbiosis between product and revenue. Discovery Understand themes across interviews. Surface patterns, pains, and opportunities from every conversation Validation Prioritise features with evidence. Data-driven roadmaps backed by real customer conversations Automation Act on feedback automatically. Visual workflows that route insights to Slack, Jira, and Email AI Analyst Ask your data anything. Natural language Q&A grounded in real customer evidence Competitive intelligence Know what your market is saying. Track competitor mentions and link them to deal outcomes Customer success Predict and prevent churn. Monitor account health, flag risk signals, and alert your team automatically // CAPTURE, CODIFY, CREATE Capture your customer truth Securely analyse your proprietary data with strong privacy controls. Ingest feedback from every source, calls, tickets, emails, surveys and more. Centralise product insights and the voice of your experts. Codify your strategy Turn raw feedback into themes, segments and opportunities. Auto-generate PRDs, personas and journey maps. Prioritise roadmaps by impact and urgency. Create with confidence Build what matters most to your customers. Align teams with evidence-driven documentation. Accelerate feature success and revenue impact. // INTEGRATES WITH THE TOOLS YOU ALREADY USE. Four/Four connects to 30+ platforms across CRM, communication, product management, and analytics - so your customer intelligence flows wherever your team works. View all integrations // READY TO TRANSFORM HOW YOUR TEAM BUILDS? Let Four/Four be your customer research copilot, helping you move faster, build better and work smarter. Start your free trial Or get a demo For your whole team. No per-seat pricing. AI-powered customer research for product, sales, marketing, and success teams. Product Features Integrations Pricing Use cases Developers Help center Company Contact Resources Case studies Partners Trust center Case studies HG Insights Aptem eduMe Databox B2B Marketing Centuro Global Copyright © 2026 Four/Four. All rights reserved. Terms ・ Privacy We use cookies as specified in our Privacy Policy. You agree to consent to the use of these technologies by clicking Allow Cookies. Disallow cookies Allow cookies" }, "stepIndex": 3 } - 2026-10-03T09:59:04.716018+00:00 · tool_call · find
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- 2026-10-03T09:59:10.52127+00:00 · tool_call · get_page_text
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{ "step": { "ts": "2026-10-03T09:59:10.329Z", "kind": "tool_result", "name": "get_page_text", "text": "Four/Four Use cases Features Pricing Integrations Case studies Resources Partners Contact Sign up Log in PAY FOR INSIGHTS, NOT SEATS Pricing is based on how much content you process - not how many people use it. Your whole team gets access to AI Analyst, Workflows, and Monitor from day one. Choose from 40+ integrations to connect the sources that matter to your business. AI Analyst £ 199 /month Companies up to 50 employees billed annually Bring your own recordings. AI Analyst, Workflows, Monitor, and topic sets for your whole team. Includes two integrations to connect your data sources. Free trial Popular AI Researcher £ 250 /month Companies up to 50 employees billed annually Everything in AI Analyst, plus our Notetaker that auto-joins your meetings to record, transcribe, and analyse every call. Free trial Enterprise Custom Unlimited recording hours, embedded CRM apps, predictive analytics, custom reports, and dedicated AI prompting support. Contact us Enterprise customers can also purchase Four/Four through the Microsoft Azure Marketplace COMPARE PLANS Every plan includes AI Analyst, Workflows, Monitor, and unlimited team access. Choose from 40+ integrations to connect your data sources. AI Analyst Free trial AI Researcher Free trial Enterprise Contact us AI Analyst 8 specialized analysts for accounts, topics, conversations, and labels. Ask questions in natural language and get answers grounded in real customer data. Workflows Visual automation engine with AI-powered routing. Trigger on conversations, insights, or a schedule. Output to Slack, Email, Jira, and webhooks. Monitor dashboards Multi-series time-series charts with trend lines. Track feedback across segments by day, week, or month. Click to drill into underlying insights. Unlimited team access No per-seat pricing. Your whole team gets access to conversations, insights, and analysis from day one. Choose from 40+ integrations Connect call recorders (Gong, Chorus, Zoom), ticketing systems (Zendesk, Intercom, Service Cloud), CRMs, email, and more. See all our integrations. CRM integration Integrates with Salesforce, HubSpot, and Microsoft Dynamics. Filter insights by accounts, contacts, leads, opportunities, and custom fields. See all our integrations. Product development integration Use our Productboard and Jira integrations to push features from customer feedback directly into your development workflow. AI model customization Optimize the model for your own terminology, product lines and commercial offerings. Multi-language support Expands research capabilities across global teams and diverse customer bases. Speaker recognition Accurately attributes insights to individual speakers for precise analysis. Transcripts, video clips, and structured insights Full transcripts with speaker identification, timestamped video clips, and AI-extracted insights using Jobs-to-be-Done, MEDDIC, and SPICED frameworks. Email summaries Choose which summaries to receive automatically, and share them with external participants. Single sign-on Seamlessly log in using your existing Google, Microsoft, or Okta sign-in. EU data residency All your data processed and stored in the EU. PII/PCI redaction Automatically detect and mask sensitive data - SSNs, credit cards, IBANs, passports, and more - with tiered, role-gated access to unmask when needed. Configurable data retention Set how long transcripts and insights are kept, so you only retain what your compliance policy requires. Hours of meeting recording per month Provides extensive coverage to capture every customer interaction across the business. - 50 Unlimited Hours of conversation processing per month Provides extensive coverage to capture every customer interaction across the business. 50 50 Unlimited Number of support tickets processed per month Provides extensive coverage to capture every customer interaction across the business. 100 100 Unlimited Meeting Notetaker Automatically joins your Google Calendar and Outlook meetings to record, transcribe with speaker identification, and extract insights. - Microsoft Teams, Zoom and Google Meet Integrates with any service that you, your customer or your prospect are using. - Record all your meetings Promote collaboration with clear, accurate records of every customer interaction. - HubSpot and Salesforce apps Purpose-built embedded interfaces to review insights and conversations directly in your CRM. - - Predictive analytics Predict before the call what a prospect or customer will want to talk to you about. - - AI prompting support Need help crafting the perfect request? Our team will write your prompts for you. - - Customized reports Not sure where to start? We'll take a look at your insights and generate reports unique to your business. - - AI-powered customer research for product, sales, marketing, and success teams. Product Features Integrations Pricing Use cases Developers Help center Company Contact Resources Case studies Partners Trust center Case studies HG Insights Aptem eduMe Databox B2B Marketing Centuro Global Copyright © 2026 Four/Four. All rights reserved. Terms ・ Privacy We use cookies as specified in our Privacy Policy. You agree to consent to the use of these technologies by clicking Allow Cookies. Disallow cookies Allow cookies" }, "stepIndex": 9 } - 2026-10-03T09:59:18.073539+00:00 · tool_call · read_page
{ "step": { "ts": "2026-10-03T09:59:17.186Z", "kind": "tool_call", "name": "read_page", "input": {} }, "stepIndex": 10 } - 2026-10-03T09:59:19.07751+00:00 · tool_result · read_page
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- 2026-10-03T09:59:24.429257+00:00 · tool_call · scroll
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- 2026-10-03T09:59:28.516382+00:00 · tool_call · scroll
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- 2026-10-03T09:59:33.184787+00:00 · tool_call · scroll
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- 2026-10-03T09:59:38.216647+00:00 · tool_call · scroll
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- 2026-10-03T09:59:44.176765+00:00 · tool_call · navigate
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- 2026-10-03T09:59:50.033847+00:00 · tool_call · read_page
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- 2026-10-03T09:59:59.549757+00:00 · tool_call · navigate
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- 2026-10-03T10:00:05.913382+00:00 · tool_call · get_page_text
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{ "step": { "ts": "2026-10-03T10:00:05.628Z", "kind": "tool_result", "name": "get_page_text", "text": "Four/Four Use cases Features Pricing Integrations Case studies Resources Partners Contact Sign up Log in WHAT'S INSIDE? Get actionable insights you don't already know about, from every prospect, customer, success and support call your team takes. Generating a PRD from hundreds of signals AI Analyst Ask your data anything Context-aware AI that knows your conversations, insights, and CRM data. Ask follow-up questions, compare segments, draft PRDs, generate presentations - all backed by real customer evidence with citations you can verify. Natural language Q&A grounded in real customer conversations Specialized analysts for accounts, topics, labels, and more Team-curated prompt catalogs for CS, Product, and Marketing Start trial or Contact Us Comprehensive CRM filters AI-Powered Insights Every conversation analysed with structured frameworks Four/Four goes beyond transcription and summaries. It extracts structured insights using proven frameworks - identifying customer pains, impacts, unmet needs, proposed solutions, and feature requests across every call, email, ticket, and chat. Every conversation is scored for emotional tone and the specific value it delivers - so you see not just what customers say, but how it felt and what it's worth to them. Extracts jobs, pains, needs, solutions, and feature requests automatically Every insight links back to the exact moment in the conversation Scores emotion, effort, and value using industry-standard frameworks Trained on both B2B and B2C methodologies Start trial or Contact Us Analyst answering a team question in Slack Workflows Automate actions on every conversation and insight Build visual automation flows that react to your customer data in real time. Apply labels, generate topic models, ask AI questions, and route results to your team - without writing code. Trigger on new conversations, insights, or a schedule AI-powered conditional routing and analysis within flows Output to Slack, Email, Jira, webhooks, or update labels and topics Start trial or Contact Us GDPR compliance topic with related themes and commercial value Topic Sets AI-generated themes with citations across every conversation Four/Four groups your insights into coherent topics - revealing feature requests, objections, complaints, and opportunities that span hundreds of conversations. Every topic links to the accounts and commercial data behind it, so you can see who is saying what and why it matters. Cluster insights into topics automatically using AI See which account types, roles, and industries raise the same themes Compare topic models across segments and time periods Start trial or Contact Us Monitor dashboard Monitor Track how feedback changes over time Build custom dashboards that track insight trends across segments. Compare cohorts side-by-side and spot shifts in customer sentiment before they become problems. Multi-series time-series charts with trend lines Group by day, week, or month across any segment Click any data point to drill into the underlying insights Start trial or Contact Us Customer insights surfaced inside a Jira Service Desk ticket Issue Tracker Turn insights into tracked issues Close the loop from customer feedback to product action. Four/Four identifies potential issues from your insights and helps you track them through to resolution. With our deep Jira Product Discovery integration, evidence flows directly into your initiatives and ideas automatically. AI suggests issues from untracked customer insights Link directly to Jira tickets Quality scoring and status tracking Start trial or Contact Us Account view embedded in Salesforce with conversations and topics Account Intelligence See every account's full conversation history Get a single view of every account your team has spoken with. See which accounts are raising the same topics, track conversation volume, and drill into insights by account. Unified view across Salesforce, HubSpot, and Microsoft Dynamics Per-account insight and conversation counts Filter by owner, type, CRM source, and custom fields Start trial or Contact Us Four/Four recording a Zoom meeting automatically Meeting Notetaker Never miss a meeting again Four/Four's notetaker joins your scheduled meetings automatically, capturing every conversation so your team can focus on the discussion instead of taking notes. Auto-joins your Google Calendar and Outlook meetings Records and transcribes with speaker identification Insights extracted automatically after every call Start trial or Contact Us 30+ integrations, and growing 30+ Integrations Connected to every tool your team uses Four/Four ingests conversations and data from across your entire stack - calls, emails, tickets, chat, and CRM. Insights flow back into the tools your team already uses, so nobody needs to change how they work. CRMs: Salesforce, HubSpot, Microsoft Dynamics Calls: Zoom, Teams, Meet, Gong, Aircall, RingCentral, and more Tools: Jira, Productboard, Slack, Zendesk, Intercom, Zapier Start trial or Contact Us Claude Desktop integration AI Agent Integration Connect Four/Four to Claude, ChatGPT, and other AI agents Four/Four exposes a native MCP server so AI agents like Claude and ChatGPT can query your customer intelligence directly - no custom integration needed. Model Context Protocol (MCP) server built in Search conversations, insights, accounts, and contacts from any AI tool Ground your AI workflows in real customer data Start trial or Contact Us Tiered PII/PCI redaction and retention controls Enterprise Security & Compliance Sensitive data, handled automatically Every conversation is automatically screened for personally identifiable and payment information before your team ever sees the transcript. Financial and health identifiers, government IDs, and contact details are each masked to their own sensitivity tier, so only the right people can unmask the right data - and you decide how long any of it is kept. Automatically and masks SSNs, credit cards, IBANs, passports, and more Customizable, role-gated permissions control who can unmask what Remove transcripts and insights on your schedule Start trial or Contact Us Single Sign-On across your identity provider Single Sign-On One login, managed centrally Your team signs in with the identity provider you already use for everything else. Access follows the policies your security team already manages - no new password to provision, rotate, or forget when someone joins or leaves. SSO via Google, Microsoft, and Okta Centralized provisioning, access reviews, and offboarding No separate password for your team to manage Start trial or Contact Us AI-powered customer research for product, sales, marketing, and success teams. Product Features Integrations Pricing Use cases Developers Help center Company Contact Resources Case studies Partners Trust center Case studies HG Insights Aptem eduMe Databox B2B Marketing Centuro Global Copyright © 2026 Four/Four. All rights reserved. Terms ・ Privacy We use cookies as specified in our Privacy Policy. You agree to consent to the use of these technologies by clicking Allow Cookies. Disallow cookies Allow cookies" }, "stepIndex": 31 } - 2026-10-03T10:00:10.501752+00:00 · tool_call · navigate
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{ "step": { "ts": "2026-10-03T10:00:12.556Z", "kind": "tool_result", "name": "navigate", "text": "Navigated to https://fourfour.ai/contact\nNow on https://fourfour.ai/contact (Contact us - Four/Four)" }, "stepIndex": 33 } - 2026-10-03T10:00:15.34772+00:00 · screenshot
{ "stepIndex": 33 }
- 2026-10-03T10:00:15.812293+00:00 · tool_call · navigate
{ "step": { "ts": "2026-10-03T10:00:15.589Z", "kind": "tool_call", "name": "navigate", "input": { "url": "https://fourfour.ai/resources" } }, "stepIndex": 34 } - 2026-10-03T10:00:21.568763+00:00 · tool_result · navigate
{ "step": { "ts": "2026-10-03T10:00:21.303Z", "kind": "tool_result", "name": "navigate", "text": "Navigated to https://fourfour.ai/resources\nNow on https://fourfour.ai/resources (Resources - Four/Four)" }, "stepIndex": 35 } - 2026-10-03T10:00:23.950404+00:00 · screenshot
{ "stepIndex": 35 }
- 2026-10-03T10:00:35.363304+00:00 · tool_call · done
{ "step": { "ts": "2026-10-03T10:00:34.493Z", "kind": "tool_call", "name": "done", "input": { "message": "1. **Product Name, Value Proposition, and Primary User Persona:**\n - **Product Name:** Four/Four (or Four/Four AI)\n - **One-Sentence Value Proposition:** \"Meet your single source of truth for customer research.\" (Also featured on the site: \"Four/Four analyses every channel, providing the evidence you need to shape strategy, drive growth, and make your business thrive.\")\n - **Primary User Persona:** Product teams / Product Managers (highlighted in the site title as *\"The co-pilot for your product team\"*, with broader support for Product, Sales, Marketing, and Customer Success teams).\n\n2. **Starter/Free Tier Price, Headline Feature, and Free Trial Length:**\n - **Starter / Free Tier Price:** The starter tier is the **AI Analyst** plan at **£199 /month** (billed annually, for companies up to 50 employees). A permanent free tier is not offered/not stated.\n - **Headline Feature:** **AI Analyst** (\"Ask your data anything\" – context-aware natural language Q&A grounded in real customer conversations, insights, and CRM data with verifiable citations; other headline features include *Workflows*, *Monitor dashboards*, and *Meeting Notetaker*).\n - **Length of Free Trial:** **14 days** (\"Start your 14-day free trial. No credit card required.\").\n\n3. **Enterprise Tier Individual Access and SSO Options:**\n - **Individual Access to Enterprise:** It is **not stated** whether individual users can access the Enterprise tier. Four/Four operates on a team-wide model with *\"no per-seat pricing\"* (\"Your whole team gets access to conversations, insights, and analysis from day one\"), and the Enterprise tier is listed as \"Custom\" pricing via \"Contact us\" or the Microsoft Azure Marketplace.\n - **Specific SSO Options Listed for Enterprise:** **Google**, **Microsoft**, and **Okta** (listed as: *\"Seamlessly log in using your existing Google, Microsoft, or Okta sign-in\"*)." } }, "stepIndex": 36 }