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Intercom CSAT & Team Reports in Sla…

supportman.io
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Overall score
76.9Good
—
Rank
#39
Prev: #0 · top 6% of 652 tracked
saas rank
#26 of 363
Sector average 41.6
Benchmark runs
1
1 domain on the index claimed by owners

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Locales
en
Opportunity cost · SaaS

Intercom CSAT & Team Reports in Sla… could see ~$1,570,800 of new ARR exposed to agent-led journeys each year

Public agent-traffic forecasts suggest a growing share, modelled here at roughly 34%, of trial, signup and plan selection sessions in the SaaS sector could be initiated or completed by AI agents[1][2]. Intercom CSAT & Team Reports in Sla… currently scores 76.9 on the Index[3], leaving a 23-point gap to the ideal agent experience (100). The illustrative figure below applies that gap to the agent-driven slice of a typical annual recurring revenue baseline for this sector. It is a directional estimate, not a measured conversion rate.

Gap to leader
23.1 pts
Above SaaS avg
0.0 pts
Modelled new ARR at risk
$1,570,800

Estimate assumes a $20M ARR baseline with agent-sourced expansion. Claim your domain to replace this placeholder with your reported new ARR.

Sources
  1. [1]Gartner (2025) — Intelligent Agents in AI Really Can Work Alone. Here’s How.
  2. [2]Adobe Analytics (2025) — Generative AI traffic to U.S. retail sites (weekly trend)
  3. [3]Stunt Double (2026) — Stunt Double Index methodology & scoring rubric

Category breakdown

Brand awarenessCan agents recognise you exist?
85
DiscoveryWill they pick you?
90
Information retrievalCan they read your site?
100
Market rankingWhere do you sit in the lineup?
90
AccuracyDo they tell the truth about you?
100
Task completionCan an agent complete a task on behalf of a user?
50
Delegated accessDo you let agents in, safely?
24
Contact & communicationCan an agent reach a human?
30

By agent provider

By agent provider
Session quality, 30-day rolling, N ≥ 10 per provider
ChatGPT Agent
OpenAI
0.0

Where agents get stuck

Public summary · full session replay available to verified owners
lowBrand awareness
Fewer than two social profiles linked. Agents struggle to triangulate the brand.
highTask completion
Homepage returns a bot-challenge / CAPTCHA. Agents can’t complete a task if they can’t load the site.
lowTask completion
No server-rendered form detected. Agents without JavaScript can’t submit anything.
mediumTask completion
No mention of delegated auth primitives (passkey, OAuth, MCP). Agents must drive a full browser session.
highDelegated access
No MCP manifest. Agents can’t auto-discover tools or delegated capabilities.
highDelegated access
No public API docs detected. Agents have no scoped way in; they must drive a browser.
highContact & communication
No contact page linked or reachable. Agents acting on a user’s behalf have nowhere to send a message.
mediumContact & communication
No contact email visible in server-rendered HTML. Agents can’t fall back to email.
mediumDiscovery
Claude is disallowed by robots.txt.
Evidence: Tokens checked: claudebot, claude-web, anthropic-ai
highTask completion
Claude hits a bot-challenge page on the homepage.
mediumDiscovery
ChatGPT Agent is disallowed by robots.txt.
Evidence: Tokens checked: gptbot, chatgpt-user, oai-searchbot
highTask completion
ChatGPT Agent hits a bot-challenge page on the homepage.
mediumDiscovery
Gemini is disallowed by robots.txt.
Evidence: Tokens checked: google-extended, googlebot
highTask completion
Gemini hits a bot-challenge page on the homepage.
highTask completion
Perplexity hits a bot-challenge page on the homepage.
highTask completion
Copilot hits a bot-challenge page on the homepage.
highTask completion
Browserbase Operator hits a bot-challenge page on the homepage.