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Overall score
89.0Excellent
▲ 12.5
Rank
#4
Prev: #49
saas avg
41.7
360 peers
Agent runs / week
2
Across 0 providers

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Audience
Enterprise
Markets
US
Locales
en
Opportunity cost · SaaS

Intercom could be leaving ~$748,000 in new ARR on the table every year

Stunt Double’s 2027 agent-traffic model projects 34% of trial, signup and plan selection sessions in the SaaS sector will be initiated or completed by AI agents[1][2]. Intercom currently scores 89.0 on the Stunt Double Index[3], with a 11-point gap to the ideal agent experience (100). The loss figure below applies that gap to the projected agent-driven slice of a typical annual recurring revenuebaseline for this sector — it is a directional estimate, not a measured conversion rate.

Gap to leader
11.0 pts
Above SaaS avg
0.0 pts
Modelled new ARR at risk
$748,000

Estimate assumes a $20M ARR baseline with agent-sourced expansion. Claim your domain to replace this placeholder with your reported new ARR.

Sources
  1. [1]Gartner (2025) — Intelligent Agents in AI Really Can Work Alone. Here’s How.
  2. [2]Adobe Analytics (2025) — Generative AI traffic to U.S. retail sites (weekly trend)
  3. [3]Stunt Double (2026) — Stunt Double Index methodology & scoring rubric

Category breakdown

Brand awarenessCan agents recognise you exist?
100
▲ 20.0
DiscoveryWill they pick you?
80
Information retrievalCan they read your site?
100
▲ 15.0
Market rankingWhere do you sit in the lineup?
80
▲ 35.0
AccuracyDo they tell the truth about you?
100
▲ 20.0
Task completionCan an agent complete a task on behalf of a user?
70
Delegated accessDo you let agents in, safely?
100
Contact & communicationCan an agent reach a human?
90

By agent provider

By agent provider
Session quality, 30-day rolling, N ≥ 10 per provider
Claude
Anthropic
0.0
ChatGPT Agent
OpenAI
0.0
Gemini
Google
0.0
Perplexity
Perplexity
Copilot
Microsoft
Browserbase Operator
Browserbase

Where agents get stuck

Public summary · full session replay available to verified owners
lowMarket ranking
No review or aggregateRating schema. Agents have no signal for ranking vs peers.
lowTask completion
No server-rendered form detected. Agents without JavaScript can’t submit anything.
mediumTask completion
No mention of delegated auth primitives (passkey, OAuth, MCP). Agents must drive a full browser session.
highDelegated access
No MCP manifest. Agents can’t auto-discover tools or delegated capabilities.
lowDelegated access
robots.txt doesn’t mention any agent user-agents. The policy for agents is implicit.