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Freshworks: Unified Service Operations…

freshworks.com
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Overall score
68.0OK
▲ 3.0
Rank
#151
Prev: #203
saas avg
41.7
360 peers
Agent runs / week
2
Across 0 providers

Freshworks provides powerful, AI-enabled service software to deliver scalable employee and customer experiences.

Audience
Enterprise
Markets
USESMXCOARBRJP
Locales
enx-defaulten-usdenlfrsves-es
Opportunity cost · SaaS

Freshworks: Unified Service Operations… could be leaving ~$2,176,000 in new ARR on the table every year

Stunt Double’s 2027 agent-traffic model projects 34% of trial, signup and plan selection sessions in the SaaS sector will be initiated or completed by AI agents[1][2]. Freshworks: Unified Service Operations… currently scores 68.0 on the Stunt Double Index[3], with a 32-point gap to the ideal agent experience (100). The loss figure below applies that gap to the projected agent-driven slice of a typical annual recurring revenuebaseline for this sector — it is a directional estimate, not a measured conversion rate.

Gap to leader
32.0 pts
Above SaaS avg
0.0 pts
Modelled new ARR at risk
$2,176,000

Estimate assumes a $20M ARR baseline with agent-sourced expansion. Claim your domain to replace this placeholder with your reported new ARR.

Sources
  1. [1]Gartner (2025) — Intelligent Agents in AI Really Can Work Alone. Here’s How.
  2. [2]Adobe Analytics (2025) — Generative AI traffic to U.S. retail sites (weekly trend)
  3. [3]Stunt Double (2026) — Stunt Double Index methodology & scoring rubric

Category breakdown

Brand awarenessCan agents recognise you exist?
100
DiscoveryWill they pick you?
65
Information retrievalCan they read your site?
100
Market rankingWhere do you sit in the lineup?
35
▲ 20.0
AccuracyDo they tell the truth about you?
100
Task completionCan an agent complete a task on behalf of a user?
45
Delegated accessDo you let agents in, safely?
12
Contact & communicationCan an agent reach a human?
100

By agent provider

By agent provider
Session quality, 30-day rolling, N ≥ 10 per provider
Claude
Anthropic
0.0
ChatGPT Agent
OpenAI
0.0
Gemini
Google
0.0
Perplexity
Perplexity
Copilot
Microsoft
Browserbase Operator
Browserbase

Where agents get stuck

Public summary · full session replay available to verified owners
mediumDiscovery
No sitemap.xml. Agents can’t enumerate indexable pages.
mediumMarket ranking
No Product/Service schema on the homepage. Agents can’t easily compare offerings.
lowMarket ranking
No review or aggregateRating schema. Agents have no signal for ranking vs peers.
highTask completion
No reachable entry point for delegated tasks — nothing at `/pricing`, `/signup`, `/cart`, `/book`, or similar responds without auth.
lowTask completion
No server-rendered form detected. Agents without JavaScript can’t submit anything.
mediumTask completion
No mention of delegated auth primitives (passkey, OAuth, MCP). Agents must drive a full browser session.
highDelegated access
No MCP manifest. Agents can’t auto-discover tools or delegated capabilities.
highDelegated access
No public API docs detected. Agents have no scoped way in; they must drive a browser.
lowDelegated access
robots.txt doesn’t mention any agent user-agents. The policy for agents is implicit.
highTask completion
Gemini hits a bot-challenge page on the homepage.
highTask completion
Copilot hits a bot-challenge page on the homepage.